著者
J. Orr
タイトル
Narratives at work: Story telling as cooperative diagnostic activity
書籍
Proceedings of the Conference on Computer-Supported Cooperative Work (CSCW '86)
ページ
62-72
日時
December 3-5 1986
出版
ACM Press
概要
The diagnostic process for copiers involves narration of the process, including a description of the state of the machine. This follows from the fact that the problem in diagnosis is not so much the testing of components as keeping track of the tests and making sense of their results. The anecdotal re-telling of this narrative to one's associates constitutes the mechnaism for incorporating the diagnostic experience into the community expertise.
カテゴリ
CSCW
Category: CSCW
Abstract: The diagnostic process for copiers involves
        narration of the process, including a description of
        the state of the machine. This follows from the fact
        that the problem in diagnosis is not so much the
        testing of components as keeping track of the tests
        and making sense of their results. The anecdotal
        re-telling of this narrative to one's associates
        constitutes the mechnaism for incorporating the
        diagnostic experience into the community expertise.
Bibtype: InProceedings
Booktitle: Proceedings of the Conference on
        Computer-Supported Cooperative Work (CSCW '86)
Author: J. Orr
Pages: 62-72
Month: December 3-5
Title: Narratives at work: Story telling as cooperative
        diagnostic activity
Note: social impact
Year: 1986
Address: Austin, Texas
Publisher: ACM Press