著者
S. Greenberg
タイトル
Personalizable groupware: Accomodating individual roles and group differences
書籍
European Conference of Computer Supported Cooperative Work
日時
September 1991
概要
For groupware to be considered successful, it must be usable and acceptable by every member of the group. Yet the differences present between group members - their varying roles, needs, skills and the differences between groups are a serious obstacle to achieving uniform acceptance of the groupware product, especially when the product treats all people and groups identically. This paper discusses the consequences that may occur as a result of not accommodating individual differences, and then offers a possible solution to the problem. First, instances of groupware failure are described: the inability of the group to reach a critical mass; the unequal accessibility of the groupware by participants; the failure to accommodate the different roles participants may play; the failure to balance the work done against the benefits received; and the failure of groupware to evolve with the needs of the group. Second, the notion of personalizable groupware is proposed, defined as a system whose behaviour can be altered to match the particular needs of group participants and of each group as a whole. Finally, the paper presents a working example of personalized groupware. Share is a shared screen system that offers its users a flexible choice of floor control models to help them mediate their interactions with the shared application.
カテゴリ
CSCW
Category: CSCW
Commentary2: Also available as Research Report 90/404/28,
        Dept of Computer Science, University of Calgary,
        Alberta, Canada.
Abstract: For groupware to be considered successful, it must
        be usable and acceptable by every member of the
        group. Yet the differences present between group
        members - their varying roles, needs, skills and the
        differences between groups are a serious obstacle to
        achieving uniform acceptance of the groupware
        product, especially when the product treats all
        people and groups identically. This paper discusses
        the consequences that may occur as a result of not
        accommodating individual differences, and then
        offers a possible solution to the problem. First,
        instances of groupware failure are described: the
        inability of the group to reach a critical mass; the
        unequal accessibility of the groupware by
        participants; the failure to accommodate the
        different roles participants may play; the failure
        to balance the work done against the benefits
        received; and the failure of groupware to evolve
        with the needs of the group. Second, the notion of
        personalizable groupware is proposed, defined as a
        system whose behaviour can be altered to match the
        particular needs of group participants and of each
        group as a whole. Finally, the paper presents a
        working example of personalized groupware. Share is
        a shared screen system that offers its users a
        flexible choice of floor control models to help them
        mediate their interactions with the shared
        application.
Bibtype: InProceedings
Booktitle: European Conference of Computer Supported
        Cooperative Work
Author: S. Greenberg
Month: September
Title: Personalizable groupware: Accomodating individual
        roles and group differences
Note: conceptual, shared views
Year: 1991
Address: Amsterdam