Category: CSCW
Abstract: Grudin discusses why CSCW applications fail.
        First, there is a disparity between those who will
        benefit from a CSCW application and those who must
        do additional work to support it. Second, there is a
        decision-making failure that leads to ill-fated
        development efforts, due to the lack of management
        intuition for these applications. Third, there is a
        failure to learn from actual experience because it
        is extremely difficult to evaluate these
        applications. Grudin suggests that we must be aware
        of these problems if we are to overcome them.
Bibtype: InProceedings
Booktitle: Proceedings of the Conference on
        Computer-Supported Cooperative Work (CSCW '88)
Author: J. Grudin
Pages: 85-93
Month: September 26-28
Title: Why CSCW applications fail: Problems in the design
        and evaluation of organizational interfaces
Note: critique, organizational concerns
Year: 1988
Address: Portland, Oregon
Publisher: ACM Press