Category: CSCW
Abstract: Mutual knowledge occurs when people develop some
        idea of what their communicating partners know and
        don't know in order to formulate what they have to
        say to them. Speakers come to conclusions about
        their partners' states of knowledge through a number
        of mechanisms: by listening to what they themselves
        have said, by making inferences from their partner's
        category membership, or by relying on feedback.
        Experimental research illustrating mutual knowledge
        is described, and implications to communications
        technology is offered.
Bibtype: InBook
Booktitle: Intellectual Teamwork: Social Foundations of
        Cooperative Work
Author: R.M. Krauss
        S.R. Fussell
Pages: 111-146
Title: Mutual knowledge and communicative effectiveness
Editor: J. Galegher, R.E.  Kraut
        C. Egido
Note: social impact, evaluation
Year: 1990
Address: Hillsdale, New Jersey
Publisher: Lawrence Erlbaum Associates