Category: CSCW
Abstract: Linde questions the common (and perhaps naive)
        assumption that the authority status of participants
        within an organization is fixed. Through extensive
        videotapes, she observed a flight officer and pilot
        on board a helicopter engaged in police missions.
        The pilot is responsible for all on-craft decisions,
        while the officer is responsible for the actual
        police mission. She observed a quite complex social
        structure. In particular, the "authority status" of
        crew members was subject to moment to moment
        negotiations, invoked as a normal, unremarked
        background condition of the ongoing daily
        operations. Linde suggests that negotiating
        authority is quite common in most collaborative
        work, and that it would be a mistake to rely only
        upon the formal organizational hierarchy when
        deciding upon the authority of participants.
Bibtype: InProceedings
Booktitle: Proceedings of the Conference on
        Computer-Supported Cooperative Work (CSCW '88)
Author: C. Linde
Pages: 52-64
Month: September 26-28
Title: Who's in charge here?  Cooperative work and authority
        negotiation in police helicopter missions
Note: evaluation, social impact
Year: 1988
Address: Portland, Oregon
Publisher: ACM Press