Category: CSCW
Abstract: Email users were studied and rated into several
        categories, each with quite different habits and
        objectives. Prioritizers concentrate on the problem
        of managing incoming messages. Archivers concentrate
        on archiving information for subsequent use, and
        delegators delegate mail by passing it on to others.
        Mackay's study indicates that mail use is strikingly
        diverse, and that designers of email should
        recognize this diversity by designing systems that
        provide flexibility over a wide range of users.
Bibtype: InProceedings
Booktitle: Proceedings of the Conference on
        Computer-Supported Cooperative Work (CSCW '88)
Author: W. Mackay
Pages: 344-353
Month: September 26-28
Title: More than just a communication system: Diversity in
        the use of electronic mail.
Note: email, evaluation
Year: 1988
Address: Portland, Oregon
Publisher: ACM Press